Neil H. Baum, MD, presented “Building Your Urologic Castle: Barriers to Entry (Part 1 of 2)” for the Grand Rounds in Urology audience in February 2021.
How to cite: Baum, Neil H. “Building Your Urologic Castle: Barriers to Entry (Part 1 of 2)” February 2021. Accessed Jul 2021. https://grandroundsinurology.com/building-your-urologic-castle-barriers-to-entry-part-1-of-2/
Building Your Urologic Castle: Barriers to Entry (Part 1 of 2) – Summary
In this eight-minute commentary, Grand Rounds in Urology Contributing Editor Neil H. Baum, MD, Professor of Urology at Tulane Medical School in New Orleans, Louisiana, discusses barriers to potential patients coming to a urologic practice. He suggests ensuring patients have a good initial contact with the receptionist, keeping appointment slots open for emergencies, and being transparent with finances on the practice website. Dr. Baum also suggests having between four- and five-star ratings online, obvious signage to get to the clinic, convenient parking, making the practice handicap-accessible, and having a welcoming reception area and clean bathrooms. He recommends making sure all patients’ questions have been answered at the end of an appointment, returning all calls and emails within 24 hours, and having the option of scheduling appointments online. In summary, he encourages making it easy for a patient to enter a practice.
For more commentary on practice management and telemedicine from Dr. Baum, visit his Improving Your Urology Practice page.