Neil H. Baum, MD, presented “Conducting Patient Surveys” for the Grand Rounds in Urology audience in February 2022.
How to cite: Baum, Neil H. “Conducting Patient Surveys.” February 2022. Accessed Apr 2024. https://grandroundsinurology.com/conducting-patient-surveys/
Conducting Patient Surveys – Summary
Grand Rounds in Urology Contributing Editor Neil H. Baum, MD, Professor of Urology at Tulane Medical School, gives recommendations on how urologists can improve their practices by conducting patient surveys. He notes that one of the key needs and wants of urologists is to monitor the urologist-patient encounter, and he highlights two pathways to success in this area: (1) find out what the patient wants and give him/her more of it; and (2) find out what the patient does not want and avoid it. Dr. Baum explains that the best way to identify what patients do and do not want is to conduct patient surveys. He recommends using a suggestion box and notes that in his own practice, he gives patients a card with six yes-or-no questions on the front and space on the reverse side for patients to write out the three questions they would like to have answered during their visit. Dr. Baum also suggests creating online surveys with questions such as “How likely are you to recommend this practice to others?” and “How responsive were the staff and the doctors to your questions?” He concludes that urologists need to listen to their patients and need to ask them how they can serve them better.
For more commentary on practice management from Dr. Baum, visit his Improving Your Urology Practice page.
