Neil H. Baum, MD, presented “Staff Motivation for Urology Practices” for the Grand Rounds in Urology audience in October 2020.

How to cite: Baum, Neil H. “Staff Motivation for Urology Practices” October 2020. Accessed Jan 2021.


GRU Contributing Editor Neil H. Baum, MD, Professor of Urology at Tulane Medical School, discusses the importance of providing non-monetary motivation for staff in a urology practice, and provides specific examples of non-monetary incentives that can lead to improved patient care and a better work environment. One of the best non-financial ways to do this is to have periodic performance reviews. Another way is to empower employees to make their own decisions; Dr. Baum suggests having a dollar cap on problems that employees can solve themselves without checking in with their supervisor. He also emphasizes the importance of modeling a positive mental attitude for staff. Finally, he encourages physicians not to underestimate the power of a handwritten note offering congratulations for a job well done, or of just checking in to see how they are doing.

For more commentary from Dr. Baum, visit his Improving Your Urology Practice page.