Neil H. Baum, MD, presented “Ten ‘Never-Evers’ in a Urology Practice (Part 1)” for the Grand Rounds in Urology audience in July 2020.

How to cite: Baum, Neil H. Ten ‘Never-Evers’ in a Urology Practice (Part 1)” July 2020. Accessed Oct 2020. https://grandroundsinurology.com/ten-never-evers-in-a-urology-practice-part-1/

Ten “Never-Evers” in a Urology Practice (Part 1) – Summary:

GRU contributing editor Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School, offers five suggestions on things to avoid in a urology practice. His first suggestion is that doctors should never turn their backs on their patients in the examination room. Secondly, he discusses the importance of staying present during discussions with patients. He recommends that doctors should never put their hand on the doorknob before asking the patient if there is anything else. Next, he talks about why you should never allow pharmaceutical representatives into your practice when you are also seeing patients, as it can be very discouraging for the patients. He also emphasizes the importance of never making patients use a phone tree. Give them access to a real person as soon as possible. Finally, he urges doctors to keep their websites up to date even if this means outsourcing the task.

For more commentary from Dr. Baum, visit his Improving Your Urology Practice page.