Neil H. Baum, MD, presented “Staff Motivation for Urology Practices” for the Grand Rounds in Urology audience in October 2020.
How to cite: Baum, Neil H. “Staff Motivation for Urology Practices” October 2020. Accessed Jul 2024. https://grandroundsinurology.com/staff-motivation-for-urology-practices/
Summary:
GRU Contributing Editor Neil H. Baum, MD, Professor of Urology at Tulane Medical School, discusses the importance of providing non-monetary motivation for staff in a urology practice, and provides specific examples of non-monetary incentives that can lead to improved patient care and a better work environment. One of the best non-financial ways to do this is to have periodic performance reviews. Another way is to empower employees to make their own decisions; Dr. Baum suggests having a dollar cap on problems that employees can solve themselves without checking in with their supervisor. He also emphasizes the importance of modeling a positive mental attitude for staff. Finally, he encourages physicians not to underestimate the power of a handwritten note offering congratulations for a job well done, or of just checking in to see how they are doing.
For more commentary from Dr. Baum, visit his Improving Your Urology Practice page.
ABOUT THE AUTHOR
Neil H. Baum, MD, is a Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana. He is also a retired urologic surgeon. Additionally, Dr. Baum serves as the Medical Advisor to Vanguard Communications Group. Dr. Baum is the author of Marketing Your Clinical Practice - Ethically, Effectively, and Economically, which is in its 4th edition, has sold over 175,000 copies, and has been translated into Spanish. He also wrote The Complete Business Guide to a Successful Medical Practice, which was published in 2015. Dr. Baum was the columnist for American Medical News for more than 25 years. Dr. Baum also wrote the popular column, “The Bottom Line,” for Urology Times for more than 20 years. He is a requested speaker each year to the Practice Management Seminar for the American Urological Association (AUA), where he discusses techniques for making urology practices more efficient and more productive. He has written more than 9 books on practice management and over 250 peer-reviewed articles on various urologic topics. Dr. Baum is also the medical advisor to Vanguard Communications Group.
