Neil H. Baum, MD, presented “Ten ‘Never-Evers’ in a Urology Practice (Part 2)” for the Grand Rounds in Urology audience in August 2020.

How to cite: Baum, Neil H. Ten ‘Never-Evers’ in a Urology Practice (Part 2)” August 2020. Accessed Jul 2024.

Ten “Never-Evers” in a Urology Practice (Part 2) – Summary:

GRU contributing editor Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School, offers five more suggestions of things to never do in a urology practice. His first recommendation is to never reprimand an employee in front of a patient and he offers advice about how best to handle the reprimand. Second, he highlights the importance of never failing to return a phone call or email because even if you do not have the promised information yet, you want the message to your patient to be nothing falls through the cracks. He also emphasizes the importance of never being late to see a patient and never apologizing for making a mistake, rather seeing it is an opportunity for improvement. Lastly, he advises that doctors should never answer their phone when with a patient and that they should request the same from their patients. Dr. Baum stresses that the bottom line is to give every patient as positive an experience as possible.

For more commentary from Dr. Baum, visit his Improving Your Urology Practice page.


Neil H. Baum, MD, is a Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana. He is also a retired urologic surgeon. Additionally, Dr. Baum serves as the Medical Advisor to Vanguard Communications Group. Dr. Baum is the author of Marketing Your Clinical Practice - Ethically, Effectively, and Economically, which is in its 4th edition, has sold over 175,000 copies, and has been translated into Spanish. He also wrote The Complete Business Guide to a Successful Medical Practice, which was published in 2015. Dr. Baum was the columnist for American Medical News for more than 25 years. Dr. Baum also wrote the popular column, “The Bottom Line,” for Urology Times for more than 20 years. He is a requested speaker each year to the Practice Management Seminar for the American Urological Association (AUA), where he discusses techniques for making urology practices more efficient and more productive. He has written more than 9 books on practice management and over 250 peer-reviewed articles on various urologic topics. Dr. Baum is also the medical advisor to Vanguard Communications Group.