Neil H. Baum, MD, presented “Ten ‘Never-Evers’ in a Urology Practice (Part 2)” for the Grand Rounds in Urology audience in August 2020.

How to cite: Baum, Neil H. Ten ‘Never-Evers’ in a Urology Practice (Part 2)” August 2020. Accessed Nov 2020. https://grandroundsinurology.com/ten-never-evers-in-a-urology-practice-part-2/

Ten “Never-Evers” in a Urology Practice (Part 2) – Summary:

GRU contributing editor Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School, offers five more suggestions of things to never do in a urology practice. His first recommendation is to never reprimand an employee in front of a patient and he offers advice about how best to handle the reprimand. Second, he highlights the importance of never failing to return a phone call or email because even if you do not have the promised information yet, you want the message to your patient to be nothing falls through the cracks. He also emphasizes the importance of never being late to see a patient and never apologizing for making a mistake, rather seeing it is an opportunity for improvement. Lastly, he advises that doctors should never answer their phone when with a patient and that they should request the same from their patients. Dr. Baum stresses that the bottom line is to give every patient as positive an experience as possible.

For more commentary from Dr. Baum, visit his Improving Your Urology Practice page.