Staff Motivation for Urology Practices
GRU Contributing Editor Neil H. Baum, MD, Professor of Urology at Tulane Medical School, discusses the importance of providing non-monetary motivation for staff in a urology practice, and provides specific examples of non-monetary incentives that can lead to improved patient care and a better work environment. One of the best non-financial ways to do this is to have periodic performance reviews. Another way is to empower employees to make their own decisions; Dr. Baum suggests having a dollar cap on problems that employees can solve themselves without checking in with their supervisor. He also emphasizes the importance of modeling a positive mental attitude for staff. Finally, he encourages physicians not to underestimate the power of a handwritten note offering congratulations for a job well done, or of just checking in to see how they are doing.
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