Neil H. Baum, MD, presented “Hiring Nonclinical Staff” for the Grand Rounds in Urology audience in July, 2020.

How to cite: Baum, Neil H. Hiring Nonclinical Staff” July, 2020. Accessed Jul 2024.


GRU Contributing Editor Neil H. Baum, MD, discusses the importance of hiring good nonclinical staff, and how they can help avoid expensive mistakes and high turnover. Dr. Baum, Clinical Professor of Urology at Tulane Medical School, details where to find the best candidates, as well as how to screen them effectively, including how to request and analyze a writing sample to check communications skills and email etiquette. He offers further advice on how to interview candidates, which questions to ask, and the benefits of offering a ‘homework’ assignment. Dr. Baum also discusses how to get the most useful references and why it is important to pay attention to the candidate’s follow-up after the interview has concluded.

For more commentary from Dr. Baum, visit his Improving Your Urology Practice page.


Neil H. Baum, MD, is a Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana. He is also a retired urologic surgeon. Additionally, Dr. Baum serves as the Medical Advisor to Vanguard Communications Group. Dr. Baum is the author of Marketing Your Clinical Practice - Ethically, Effectively, and Economically, which is in its 4th edition, has sold over 175,000 copies, and has been translated into Spanish. He also wrote The Complete Business Guide to a Successful Medical Practice, which was published in 2015. Dr. Baum was the columnist for American Medical News for more than 25 years. Dr. Baum also wrote the popular column, “The Bottom Line,” for Urology Times for more than 20 years. He is a requested speaker each year to the Practice Management Seminar for the American Urological Association (AUA), where he discusses techniques for making urology practices more efficient and more productive. He has written more than 9 books on practice management and over 250 peer-reviewed articles on various urologic topics. Dr. Baum is also the medical advisor to Vanguard Communications Group.